The latest news from DOMEX

[JD Jones]

Hola James Duckett, THE 4TH PACKAGE OF THE MONTH IS ON US! Starting today, April 1, 2025 , your fourth package of the month arrives with FREE PRIORITY FREIGHT . Yes, that's right... FREE ! TAKE ADVANTAGE AND MAKE SURE YOUR 4TH PACKAGE OF THE MONTH IS ALWAYS HEAVY ! How does it work? Every time you complete four packages in a month, the fourth arrives with 100% FREE shipping . You'll only pay additional fees and taxes (approximately RD$34 per pound). The order of the packages will be determined by the day and time of arrival/check-in at Domex Miami. Always try to make your fourth package of the month the heaviest. Best of all: It's automatically applied. You don't need to do anything. Your account resets every 1st of the month. Applies to all customers nationwide. ​

More Information​

Important to know: Does not apply if there is a change of consignee between accounts. Does not apply to corporate clients with preferential rates or packages assigned to an unknown client. Weight limit of 25 pounds or its equivalent in weight and volume. Remember to take advantage of our 2025 tiered rates! As a reminder, our new rate structure is now in effect, which rewards heavier packages: From 0 to 5 pounds: RD$304 for the first pound, RD$282 from the second pound. From 5 to 25 pounds: RD$260 average per pound (ITBIS included). From 25 pounds and up: RD$227 average per pound (ITBIS included).​

Read between the lines - Their new rate structure is now in effect. Big jump.

 

[JLSawmam]

You're right, JD, the price is going up. I wonder if the other couriers will be increasing soon also. For those who have enough orders to take advantage of this 4th package free, it's a nice offer.

 

[keepcoming]

I love how they made the message look so festive...lol

 

[JD Jones]

I got a 12.5 lb package today. It was my 4th and free shipping. It was 2 pesos a lb. cheaper.

 

[josh2203]

You're right, JD, the price is going up. I wonder if the other couriers will be increasing soon also. For those who have enough orders to take advantage of this 4th package free, it's a nice offer.

I would think many who in general order online, having at least 4 shipments monthly is perhaps not that much. It's certainly not a lot for us. I will make d*mn sure that next time we order clothing, that is the fourth package. Only have to plan a bit strategically so that the packages arrive in the right order to Miami...

 

[JLSawmam]

I got a 12.5 lb package today. It was my 4th and free shipping. It was 2 pesos a lb. cheaper.

According to the e-mail you attached, this began on 1 April, and is based on arrival date in Miami. Your package arrived in Miami before the 1st, so that's why you didn't get the true "free shipping." Or am I wrong on that?

 

[JD Jones]

According to the e-mail you attached, this began on 1 April, and is based on arrival date in Miami. Your package arrived in Miami before the 1st, so that's why you didn't get the true "free shipping." Or am I wrong on that?

I received an email (and a whatsapp) from them telling me my Free Shipping package was being delivered so I'm guessing it was covered.

This was a package that arrived in Doral on the 28th.

 

[josh2203]

En DOMEX seguimos comprometidos con el cuidado del medio ambiente y contigo 💛. Por eso, durante el mes de abril, tenemos una promoción especial para que te unas al cambio:

🎁 Llévate una funda ecológica GRATIS

Por cada 2 paquetes que retires en la misma visita y estén facturados juntos en una misma factura, te regalamos una funda ecológica DOMEX.

✅ No importa el peso
✅ Solo aplica al retirar en counter en cualquiera de nuestras sucursales ✅ ¡Puedes elegir entre los 2 modelos disponibles!

Además, si deseas más fundas, también puedes comprarlas directamente en cualquier sucursal por solo RD$80 cada una.

🌍 Súmate al cambio: retira tus paquetes con nuestras fundas reutilizables y ayuda a reducir el uso de plástico.

📌 Importante:
Promoción válida solo 1 vez por cliente durante el mes de abril.
Disponible en todas nuestras sucursales a nivel nacional.

Gracias por ser parte de la familia DOMEX y por ayudarnos a construir un futuro más sostenible.

¡Te esperamos!



Así que ya sabes, cambia las cajas y bolsas plástica por una que puedas usar una, dos… ¡y mil veces!

Si necesitas asistencia puedes comunicarte con uno de nuestros representantes de servicio vía correo a: contacto@domex.com.do o creando un ticket de soporte en www.domex.do/requerimiento también llamando al 809-616-6633 o escribiéndonos vía Whastapp.


¡Corremos por ti!
Gracias por confiar en Domex.

 

[cavok]

I got a 12.5 lb package today. It was my 4th and free shipping. It was 2 pesos a lb. cheaper.

Why only 2 pesos cheaper? I thought it was free?

 

[JD Jones]

Why only 2 pesos cheaper? I thought it was free?

Yep, that was my point.

I'll check their math on my next package over 3 lbs.

 

[cavok]

Yep, that was my point.

I'll check their math on my next package over 3 lbs.

It looks like the offer stats this month.

 

[JD Jones]

It looks like the offer stats this month.

Correct. It started on the 1st, but I guess they grandfathered my package in.

 

[JLSawmam]

I received these two packages yesterday. I used my "Domi Puntos", which were applied to the two-pound package, otherwise that one would have cost 584 pesos, or an average of 292 pesos per pound. I've never figured out the "Garantia Basica", it's not based on package weight.

 

[josh2203]

I received these two packages yesterday. I used my "Domi Puntos", which were applied to the two-pound package, otherwise that one would have cost 584 pesos, or an average of 292 pesos per pound. I've never figured out the "Garantia Basica", it's not based on package weight.

I have always had a laugh at the item categorization, which I have now seen that BMCargo and Domex do the exact same manner.

From your screenshot, I'm sure it's a very official manner to call any item "cosas de la casa"... I assume it has been due to the weight and form of the package, but recently, all the car parts we have ordered, have either been "accessorios" o "ropa"... The fogging oil I ordered last year was also "cosas de la casa"... I have never understood what purpose do these labels serve, if any? Or are they for customs?

 

[JD Jones]

I have always had a laugh at the item categorization, which I have now seen that BMCargo and Domex do the exact same manner.

From your screenshot, I'm sure it's a very official manner to call any item "cosas de la casa"... I assume it has been due to the weight and form of the package, but recently, all the car parts we have ordered, have either been "accessorios" o "ropa"... The fogging oil I ordered last year was also "cosas de la casa"... I have never understood what purpose do these labels serve, if any? Or are they for customs?

Done to avoid taxes.

 

[JLSawmam]

I have always had a laugh at the item categorization, which I have now seen that BMCargo and Domex do the exact same manner.

From your screenshot, I'm sure it's a very official manner to call any item "cosas de la casa"... I assume it has been due to the weight and form of the package, but recently, all the car parts we have ordered, have either been "accessorios" o "ropa"... The fogging oil I ordered last year was also "cosas de la casa"... I have never understood what purpose do these labels serve, if any? Or are they for customs?

Actually, I typed that in on my "pre-alerta." The invoice gave more details, but my description was pretty accurate. A few weeks ago my niece sent me an item in a small paperboard envelope from USPS...no pre-alerta since I had no invoice, and Domex categorized it as "ropa!" So, who knows?

 

[josh2203]

Done to avoid taxes.

Thought so, thanks!